Food stuffs and drinks: for obvious reasons.Bits and Mortar: Once you have received a code for a digital copy of a purchased RPG book eligible for the Bits and Mortar program, you may no longer return that book for a refund.

However, we are often able to purchase them again as second-hand product trade in, such as how we buy Magic cards. Collectible singles: Magic singles and similar product cannot be returned.Clearance product: Any item on clearance is considered a final sale, and cannot be returned.Games Workshop battletomes and codexes: These products include a code for a digital redemption, and we have no way of verifying whether this code has been redeemed or not once a book has been removed from its shrink wrap.Because of the unknown contents of these products, once the product is purchased and removed from our sight, we can no longer assure that the contents are factory sealed and not somehow scanned or otherwise determined. Collectible blind packs: HeroClix, D&D Icons of the Realms, Magic: the Gathering, etc.If they cannot (such as if they'd be used already or gifted elsewhere), the value of the return will be reduced by an appropriate amount.

If the purchase of a product has earned the customer bonus points, product or value, those will need to be returned as well.

There is a proof of purchase, be it a receipt or purchased under a customer file.

If a product has had its shrink wrap removed but the contents are otherwise still sealed, a return may still be possible, but a 15% restocking fee will be applied.

The product is fully sealed and unopened.

Please remember it can take some time for your bank or credit card company to process and post the refund too.For the majority of our products, they can be returned for either exchange or refund assuming they fulfill the following criteria: If approved, you’ll be automatically refunded on your original payment method within 10 business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll also need the receipt or proof of purchase. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To start a return, you can contact us at Please note that returns will need to be sent to the following address: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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